There is a standard rate of £4.99 per order to UK addresses. We do not currently deliver outside the UK.

How will it be delivered?

All items destined for UK addresses are dispatched by Interlink Express. We will send you an email after your order has been dispatched, confirming your order and providing you with an order tracker number so that you can trace the progress of your order.

How long will it take to arrive?

Orders received before 4.30pm Monday to Friday are usually dispatched that day, with delivery anticipated for the following working day. If you are in a remote part of the UK delivery times may be slightly longer than this.

Orders received after 4.30pm Monday to Friday will be deemed to be received the following working day.

If no one is in to sign for a delivery, Interlink will leave a card with a contact number. Please call to arrange an alternative delivery day. Interlink will make three attempts to deliver your order, after which they will return it to us and we we will refund the purchase price but not the delivery cost.

My order has not arrived what shall I do?

First, please go to Interlink Express and input the order tracker number included in your order email to track its progress. If your order has not arrived within three working days of your delivery estimate date, please email us at info@mascologroup.co.uk and we will do our best to locate it.

Our Returns Policy

We hope you are pleased with your purchase. Should you wish to return anything bought from the Label.m Online Shop, we will be happy to refund or exchange a product provided it is in a fully resalable condition. Returns should be made within seven working days of the day after the date the item is delivered and in original, undamaged packaging. This applies to all of our products with the exception of digital items where the item has been downloaded and video or DVD products where the item has been unsealed.

If the item returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item. This does not affect your statutory rights.

To cancel your purchase within the seven-working-day cooling-off period, please email us at info@mascologroup.co.uk. Please package the relevant item(s) securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you.

Return a Damaged, Defective or Incorrect Item

To return a faulty product or product delivered in error, please email us at info@mascologroup.co.uk within 14 days for a returns authorisation number before posting the goods. Simply indicate the reason for your return, include the invoice with your return, and wrap the package securely.

IMPORTANT: YOU MUST RECEIVE A RETURNS AUTHORISATION CODE BEFORE SENDING ANY GOODS BACK TO US.

We will replace faulty products with the same, or refund back to your credit/debit card if the product is no longer available.

Please note that our returns policy is only valid for 14 days from receipt of goods. If goods are not sent to us by recorded delivery and/or in cases where goods are lost or not received, we cannot be held responsible for any loss sustained.

In the event of our sending you a replacement for a damaged, defective or incorrect item, you must, if requested, return the original item to us within 14 days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 14 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 14 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.

We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

Problems and Questions

If you have any problems with your order, please do not hesitate to contact us at info@mascologroup.co.uk